FG Queries Visa Firm Over Poor Service

FG Queries Visa Firm Over Poor Service

The Federal Government on Thursday queried Visa Facilitating Global Services Nigeria Limited (VFS Global) over poor services to Nigerian applicants.

The Minister of Foreign Affairs, Ambassador Olugbenga Ashiru, expressed Nigeria's concern about the visa service when he summoned the management team of VFS Global on its visa application centers in both Abuja and Lagos.

According to him, most of the visa applicants “are left under the sun or in the rain or in uncomfortable accommodation with no cooling facilities.”

A statement issued by the ministry's spokesperson, Ogbole Ode, reads in parts: "The visa service company was summoned by the Honourable Minister to register Nigeria’s concern about how Nigerian visa applicants were being treated at the company’s visa application centers in both Abuja and Lagos."

"He pointed out that reports reaching him indicate that those who have the means and pay the sum of ₦10,000, received VIP treatment, while the rest are left to wallow in the sun or in the rain or in uncomfortable accommodation with no cooling facilities, even at the height of the hot season."

"He informed the team that it was unacceptable to have our citizens queue in rain and sunshine or subjected to inconveniences.

"This, he reasoned was due to the fact that the company will not provide suitable accommodation during the process of visa application, verification and submission."

The minister informed the team that it was their duty to provide the basic minimum comfort for their clients since they took the responsibility to collect visa applications.

Senior Manager, Abuja, Ms. Natasha Bhargava, who led the VFS team, explained that their operations methodology took into consideration the comfort of visa applicants just as she promised that more would be done to improve on their services.

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